Our Activities
TransitWorks seeks to use customer outreach and feedback activities to help the MBTA provide you, the rider, with the best service possible. Some of these activities are described below.
MBTA Ridership Survey
The MBTA Ridership Survey was designed to determine how satisfied MBTA customers are with regional transit service, and determine what issues are of greatest importance to the MBTA ridership. TransitWorks conducted its first major ridership survey in 2004, and its second in 2006. The next ridership survey is anticipated for fall of 2008.
MBTA Station Evaluations
TransitWorks provides feedback to the MBTA about the quality of physical facilities (stations and surrounding environs) via our MBTA Station Evaluation and our Station Improvement Survey. For the first, TransitWorks volunteers evaluate stations on an in-depth, line-by -line basis, issuing a "grade" for each of various features such as cleanliness and lighting. So far, TransitWorks has evaluated all of the Orange and Blue Line stations. The Station Improvement Survey is a short survey made available to the riding public (from July 18 to July 25, 2007) to determine whether riders have noticed improvements made to many stations throughout the system.
The Transit Diary Project
TransitWorks volunteers or "Charlies" documented and reported the quality of the MBTA system from a "users perspective" in February, 2005.
Each participating Charlie received a Transit Diary, in which they recorded their day to day experiences over a two week period (January 31 - February 11, 2005). Special thanks to the 160 volunteers who participated in this project! The next Transit Diaries project will take place in the fall of 2007, and anyone interested in participating should sign up from our volunteer page.
