Project History
TransitWorks began in 1997 as a collaborative initiative, joining the business community, local municipalities, Boston region transit riders, and other interests under a single umbrella organization. This collaboration was dedicated to maintaining the quality and service levels of the Massachusetts Bay Transportation Authority (MBTA), and attempted to help the MBTA take aggressive action to retain and renew relationships with the riding public in order to improve MBTA customer satisfaction, stem a loss in transit ridership, and build public support for the MBTA. The collaboration realized some success over a four year period using all volunteer staff time. After 2001, the initial collaborators of TransitWorks (the Artery Business Committee, now A Better City; the Artery Business Committee Transportation Management Association, now A Better City Transportation Management Association; and the MBTA Advisory Board) continued to see the opportunity and promise of TransitWorks and reestablished the project by hiring a full time staff person in 2004. Today, TransitWorks is designed to repeat and expand upon the work completed from 1997-2001, through system wide evaluations and projects designed to address specific issues at the MBTA.
2007 Project History & Summaries
2007 E-Line Analysis
A survey analysis of customer satisfaction levels of MBTA Riders of the E Line and an examination of the cognition of riders in regard to service improvements.
2007 Key Bus Routes Analysis
This survey analyzed the customer satisfaction and perception of improvement on three bus routes; 28, 66, and 111 in regards to improvements made by the MBTA to 13 key routes in the bus system.
2007 Station Rehabilitation and Enhancement Program Analysis
The purpose of this analysis is to measure the impact on subway riders of the improvements that have been made to subway stations as part of the Station Rehabilitation and Enhancement Program (SREP). This analysis serves as an evaluative tool measuring the success of recent improvements, with the intention that the results will inform future continued improvements to stations.
2007 Transit Diary Study
A first person diary recording program designed to both solicit customer satisfaction feedback related to specific MBTA riding experiences, as well as generate a rich data set to complement the 2006 Ridership Survey data.
2007 Silver Line Washington Corridor Study
A survey analysis used to examine the impact of the Silver Line Washington Corridor service. The analysis created data detailing rider perception and satisfaction with the service.
