Project History
TransitWorks began in 1997 as a collaborative initiative, joining the business community, local municipalities, Boston region transit riders, and other interests under a single umbrella organization. This collaboration was dedicated to maintaining the quality and service levels of the Massachusetts Bay Transportation Authority (MBTA), and attempted to help the MBTA take aggressive action to retain and renew relationships with the riding public in order to improve MBTA customer satisfaction, stem a loss in transit ridership, and build public support for the MBTA. The collaboration realized some success over a four year period using all volunteer staff time. After 2001, the initial collaborators of TransitWorks (the Artery Business Committee, now A Better City; the Artery Business Committee Transportation Management Association, now A Better City Transportation Management Association; and the MBTA Advisory Board) continued to see the opportunity and promise of TransitWorks and reestablished the project by hiring a full time staff person in 2004. Today, TransitWorks is designed to repeat and expand upon the work completed from 1997-2001, through system wide evaluations and projects designed to address specific issues at the MBTA.
2004 Project History & Summaries
2004 MBTA Ridership Survey
This survey is a statistically significant snapshot of customer satisfaction system-wide. The 2004 Transit Works Ridership Survey employed a random digit dialing sampling method to create statistically significant data on rider attitudes and satisfaction system-wide.
2004 Blue Line Station Evaluation
A station evaluation was used to gauge the current condition and maintenance of Blue Line stations from a customer’s perspective, in order to help the MBTA further maintain and improve subway stations in a fashion that can help bolster customer satisfaction.
